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Shipping & delivery
Shipped from the USA. Free standard shipping on orders over $50.
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Processing
Orders are packed and posted within 3 business days. Everything is packed by hand, so most go sooner — that is the outside figure, not the usual one. We don’t ship on US federal holidays.
The carrier then takes 2–7 business days depending on distance, so allow up to ten business days in total for the far side of the country. You’ll get a tracking email the moment the label is scanned, and you can always check Track order.
Packaging
Glass jars are wrapped in paper and cushioned in a recycled-fibre box. If a jar arrives broken — it happens rarely, but glass is glass — photograph the box and jar and tell us. We’ll send a replacement immediately, no return needed.
Addresses & changes
We ship within the United States only. We can change an address until the label is printed — email us right away with your order number. PO Boxes and APO/FPO are fine via USPS. We can’t deliver to freight forwarders.
Heat
Honey is unbothered by heat in transit — it may thin slightly, then settle. It won’t spoil. In deep winter it may arrive firmer; a warm-water bath brings it back.
Questions about returns? See Returns & exchanges.
